Customized Scripts and Questions
Intake specialists use customized scripts with prompts that help them ask the right questions and organize claim information.

Rules-based Information Gathering
Actec applies standard and custom business rules to ensure accuracy and quality.

Multi-lingual Capability
Bilingual Spanish specialists on staff and other language translation services available.

Call-in Number Level Customization
Callers can be identified by call-in num- bers, allowing specific call profiles to be applied.

Personal Touch
Calls are answered with a personalized greeting by client or account name.

Reduce Follow-up Calls
Accurate claim intake and quality assur- ance review reduces the need for follow-up calls.

Compliance
Actec will compile and distribute infor- mation to all required recipients, includ- ing government agencies.

Unlimited Distribution
Via electronic data interchange, e-mail, mail, fax, phone or page.

Electronic Data Interchange
Actec electronically feeds your claims management system based on your specifications.